At Lyons Den Fitness, consistency and commitment are important for both client results and effective scheduling. Session times are reserved specifically for each client, so the following cancellation policy applies to personal training sessions, coaching services and group fitness bookings.

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Personal Training Cancellations & Rescheduling

Clients are required to provide a minimum of 12 hours' notice if they are unable to attend a scheduled personal training session.

Where sufficient notice is provided, every reasonable effort will be made to reschedule the session to another suitable time within the same week, subject to availability.

 

Late Cancellations

Cancellations made with less than 12 hours' notice may result in the session being forfeited.

This policy is in place because training times are reserved specifically for each client and late notice may prevent that time from being offered to another client.

 

No-Shows

Failure to attend a scheduled session without notice will result in the session being forfeited.

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Weekly Coaching & Subscription Services

Coaching memberships and subscription services at Lyons Den Fitness provide an ongoing coaching service that may include personal training, programming, accountability, communication, progress monitoring and reserved training time.

Weekly payments therefore remain active regardless of individual session attendance unless an alternative arrangement, suspension or cancellation has been agreed with Lyons Den Fitness.

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Emergencies, Illness & Exceptional Circumstances

Lyons Den Fitness understands that genuine emergencies, illness and unexpected circumstances occur.

These situations will be considered reasonably and on a case-by-case basis.

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Cancellations by Lyons Den Fitness

If Lyons Den Fitness needs to cancel a scheduled personal training session, the session will not be forfeited. Every reasonable effort will be made to arrange a suitable replacement session or credit where appropriate.

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Group Fitness Classes

Group fitness bookings may be cancelled up to 2 hours before the scheduled class start time to receive a refund or class credit.

Cancellations made within 2 hours of the class start time may result in the booking being forfeited.

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Agreement to This Policy

By booking a session, class or coaching service with Lyons Den Fitness, clients acknowledge that they have read, understood and agreed to this Cancellation Policy.